Support Policy Page

At ahmadautos.com, we are committed to providing excellent customer support to ensure the satisfaction and success of our valued customers. Our support policy outlines the guidelines and commitments we make to assist you in your online auto spare parts and lubricant shopping experience.

1. Customer Support Channels: We offer multiple support channels to address your inquiries and concerns:

   • Email: support@ahmadautos.com
   • Phone: +880 1617 000 281
   • Live Chat: Available on our website during business hours
   • FAQ and Knowledge Base: Visit our website for a library of frequently asked questions and informative articles.

2. Business Hours: Our customer support team is available during our regular business hours, which are [09:00 am to 6: 00 pm. Please refer to our website for specific times.

3. Response Times: We aim to respond to customer inquiries within 01(one hour) during our business hours. Responses may take longer outside of these hours.

4. Technical Support: If you encounter technical issues with our website or require assistance in finding the right auto spare parts or lubricants, our technical support team is available to assist you.

5. Order Assistance: Our support team can help you with order-related inquiries, tracking, cancellations, returns, and refunds. Please have your order number ready when contacting us.

6. Product Information: We provide detailed product information, compatibility, and specifications on our website. If you need additional information, our team can help you make informed purchasing decisions.

7. Returns and Refunds: We have a clear return and refund policy outlined on our website. If you have questions or need assistance with a return or refund, please reach out to our customer support team.

8. Warranty and Quality Assurance: We stand behind the quality of our products. If you experience issues covered by the manufacturer's warranty, we will guide you through the warranty process.

9. Privacy and Security: Your privacy and security are important to us. We adhere to strict data protection standards and will assist with any privacy or security-related concerns.

10. Feedback: We welcome your feedback and suggestions for improvement. Your input helps us enhance our services and product offerings.

11. Escalation Process: If your issue is not resolved to your satisfaction, we have an escalation process in place. Please refer to our website for details on how to escalate your concern.

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    Commitment to Excellence:
    

13. We are dedicated to providing the best possible customer support experience. Our team is continually trained and updated to serve you better.

By shopping with us, you agree to abide by the terms and conditions outlined in our support policy. For further information and updates, please visit our website or contact our customer support team. Thank you for choosing Ahmad Autos for your online auto spare parts and lubricant needs. We look forward to serving you and providing you with exceptional customer support.